Computer Support Technician

We're looking for people who:

love computers and want to help people use this resource successfully.

What you will do:

You will provide technical assistance to computer system users with problems using their computers or related software and peripherals, such as scanners and printers.

Some specific tasks you will be asked to complete include:

  • Develop training manuals on the proper use of business computers and related programs
  • Install equipment and do minor repairs on computers and related equipment, such as removable hard drives and printers
  • Modify commercial software to meet your business needs
  • Assist in establishing specifications for new equipment that will be used in conjunction with your current system and equipment

Knowledge required for this job:

  • Understanding of basic electronic systems that power computers and peripheral software
  • Knowing how to meet the needs of your customers by solving their problems  
  • Understanding how engineering and technology principles solve problems.
  • Understanding how telecommunications systems work
  • Knowledge of the structure and content of programming languages used in your office

Skills required for this job:

  • Able to troubleshoot errors and knowing how to fix them
  • Effective oral and written communication
  • Critical thinking skills; ability to evaluate range of solutions
  • Listening actively to what people are saying, and how it relates to the problem at hand

What education you need:

Most computer support technicians have at least some college experience, a bachelor's degree or higher.
About 40% (41.4%) of people ages 25-44 who currently hold this kind of job have a bachelor's degree. Around 40% more (42.4%) have had some college experience. Only 16.5% have a high school diploma or lower.


Nationally, people working in this job earn between $12.80 and $32.95 an hour.
In Maryland, the pay scale ranges from $12.80 - $33.60 an hour. (Occupational Employment Statistics (OES) 2007)

Future job prospects

Nationally, computer support technicians' jobs are expected to increase from 518,400 positions in 2004 to 637,600 in 2014. (+23%)
In Maryland, jobs numbers are expected to increase as well, with 12,400 positions in 2004 and 14,900 in 2014. (+20%)

Watch a video that shows what a computer support technician does.

According to the Maryland Commission on Higher Education, training for this career is available through these resources:

The Maryland Career Clusters help students prepare for their future education and careers while they are in high school. The job of Computer Support Technician is part of the Information Technology Career Cluster in the core area of Information Systems.     

You can explore other careers in the Information Technology Career Cluster here.